Refund policy

Thank you for shopping with Divergent Custom Apparel. 

 

All of our items are handmade, and most are made to order, created with care.

Because of the nature of custom work, please review our full return policy below.

 

All Sales Are Final

Because each item is made specifically for you, including custom designs, DTF transfers, apparel and personalized orders.  

 

We do not accept returns, exchanges, or cancellations once order has been placed.

**If your item arrives damaged, defective or incorrect, we will gladly fix the issue.

 

Please contact us within 72 hours of delivery with:

*Your order number

*Photos of the items

*A brief description of the issue

We will remake or replace the item at no cost to you.

 

Sizing Issues

We do not accept returns or exchanges for sizing issues, as all size charts are provided and items are made to order.

 

Lost or Stolen Packages

Once a package is scanned and accepted by USPS or UPS or FedEx it is out of our control. If a package is marked delivered but you cannot locate it:

  1. Check with neighbors or household members
  2. Confirm address accuracy
  3. Wait 24-48 hours, carriers sometimes mark delivered early
  4. Contact your local post office or shipping carrier location
  5. Most carriers provide insurance on lost , damaged, stolen packages

 

Refund Exceptions

*Duplicate order placed in error

*Order canceled within the 12 hour window

*Item is unavailable or cannot be fulfilled on our end

*Items arrives damaged, incorrect, or defective and cannot be replaced.

 

Contact

For any questions or concerns, please email at sarahnk8@gmail or

 text message (360) 488-9796